Citibank
Rude Phone Banking Agent Hung Up During Card Charges Call

I made a call to the Citiphone banking hotline, (65) 6225-5225, on 5 July around 1 am about my credit card charges. The guy who answered had a very bad attitude. He asked me to call back tomorrow because he couldn't help me. But because I had the same experience before, when they said they would call back and never did, I told him I wanted to settle it now because I believe he would never call back. Then he said, "There is no one here who can help you. If you want, I will put you on hold."

So I was put on hold, but there wasn't any automated background music playing, so I tried to talk to him but got no response. I hung up and called again. The same guy answered my call, but he hung up on me once I started to speak. My third call was answered by a lady who resolved my problem. So what is wrong with that guy? What kind of attitude is that? This is not my first time encountering such bad customer service with Citibank. It's ridiculous that they always say they can't help, but when I call again it can be settled.

Company: Citibank
Country: USA

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