Citibank
Platinum Card Upgrade Rejected Repeatedly Despite Higher Pay

Very disappointed with Citibank services. I have been a loyal customer with a bank account and also a credit card account (Clear Card, $500 limit). After an increase in my pay, I wanted to upgrade to a Platinum card, but I was rejected several times.

Also, when I wanted to sign up for only one card, the Citibank salesperson begged me to sign up for multiple cards, even after I had refused on several occasions, claiming that they would not be entitled to any incentives if I signed up for only one card.

I am totally annoyed with this kind of service by Citibank staff, which forced me to close both of my accounts with Citibank. Citibank will lose more customers in the near future if it keeps lacking in its service standards.

Company: Citibank
Country: USA

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