Citibank
Aggressive Collections Call Over Sears Payment Five Days Late

Christmas is a hectic time, but I have been a Sears customer for over 50 years, and I believe that will be coming to an end. I had not used my Sears card for a while, and they cancelled it. No problem there, but I got a new card set up, and the payments are normally made early. Something bumped somewhere, and apparently a payment did not get to Citibank and is 5 days late (that is a gross 5 days, how terrible). I received a call from Citibank's collections department. I had to say hello 4 times and was about to hang up when someone (Richard, no last name) came on and proceeded to badger me to give him bank account or credit card information to rectify this gross dereliction on my part.

I explained that there must be a glitch and that I would get on it and make it correct, but he kept pushing me to make the payment right now. Doesn't that sound like someone trying to steal your information, not inform you that a payment was late? By the way, I had no other communications from Sears or Citibank before the phone call. I have other credit cards with Citi, but if their knowledge of cyber security is that poor and their customer interactions that confrontational and rude, I think I will have to move on to someone else.

Company: Citibank
Country: USA

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