Dell
Desktop failed after purchase, warranty and return policy misrepresented

I purchased a Dell 570 desktop on June 13 delivery date was June 27 and yesterday it died, the hard drives disappeared and they won't help. I called and called all they told me was that if I wanted it fixed it would be 120$ after I purchased a 2 year warranty at ordering. Needless to say that they lied about the warranty (it was only a hardware warranty) they also lied about the computer being wireless it wasn't they sent me a dlink they also never told me there was a 21 day only return policy. It seems funny that the day after Dell called me rudely asking me to take more warranties and I said no the computer went bad. Maybe they have a built in die switch if you don't take the extra warranty. But I already took the 2 year so why would I need anything else I thought. Not knowing it wasn't a full warranty. I opened a Dell charge and it was 405$ and will cost me monthly and I refuse to pay anything for a computer that doesn't work.

I will try calling corporate tomorrow again but no one has the number. Funny about that. I asked the one guy who do you call if you don't get your check and he hung up on me. I know the law is on my side on this. No where does it say in the paperwork that there is a 21 day return policy. You have to search for it online.

Company: Dell
Country: USA
State: Texas
City: Round Rock
Phone: 5123384400

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