Dell
Software Install Failed and Support Demanded $149 to Fix

I purchased a Dell dimensions 8250 thirty six days ago on 4/21/03. Note the memorial day holiday was during this time. They say they have a five day grace period on the 30 day warranty. It actually took 7 days for the computer to arrive.

I discovered that my Microsoft XP office software that Dell installed didn't work. When I tried to use the computer it would say that the software had not been properly installed and to call Technical Support. I called Dell and got a different gentleman from India on two occasions, two ladies, and two other men on each occasion that I called. They did not help - they said it was not a hardware problem (I purchased the 2 year warranty) (it doesn't cover any software).

So I asked about the software and they said for a $149 fee they would fix my computer. Wait! They installed the software and it doesn't work! Why do I have to pay for their mistake. A braindead supervisor named Seth last words (sarcastically as he hung up on me) to me was "have a nice day and thanks for calling Dell." Don't buy Dell products - they have a technical support system designed to milk more money out of you and not fix your problem.

Company: Dell
Country: USA
State: Texas
City: Dallas
Address: Dell Avenue
Phone: 8772173355

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