T-Mobile
Told Internet Service Was Cancelled, Then Billed Again for Partial Month

I had an internet account with T-Mobile for over 1 year. I purchased my own, unlocied, Sierra Card and re-cycled my old Blackberry sim card with help from T-Mobile support. I canceled the service on March 18, (by calling 611 on my T-Mobile cell and talking to Lorance) because I am not traveling for business in my current position and that was the only use for this account/card.

On April 11, after receiving a bill for another month of service, I called again and talked to another agent who told me that I had not canceled my service and there was no record of my request. After a no-win discussion I agreed to pay the bill, was assured that it was my last bill on this account, and paid using my Visa card.

Now I have received another bill, for a partial month. It seems the agent I talked to didn't cancel my account properly and T-Mobile wants a partial month payment because 'it costs T-Mobile money to have the service available for my use.'.

I tried to escalate this to a supervisor, was given another agent and got a curt answer. I asked where to go for the next step in resolving this issue and was told to pay the bill, and my credit rating was at risk if I didn't. I again asked for a supervisor (although I was losing it and referred to this bill as extortion) and was put on hold. I finally gave up.

What is the next step? I'd love to pull all of our business from T-Mobile, (yah, like a family plan an a phone for my mother would get there attention) but we just re-upped by getting a replacement phone for my wife.

Company: T-Mobile
Country: USA
State: Ohio
City: Cincinnati
Phone: 8009378997

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