T-Mobile
Overdraft Fees After Billing Error and Callbacks Never Made

T-Mobile wrongly overcharged me almost 90 dollars due to a mistake they made by failing to make necessary account changes. Since they automatically debit my account each month, the bill went through and overdrew my account, however the agent promised that T-Mobile would refund me all overdraft fees incurred after the T-Mobile hit my account. He also promised to call me back the next day with the final, correct bill with the itemization of the various charges.

He never called me back, so I called T-Mobile again to follow up, and learn of my refund amount, and the corrected bill. The next agent said that it would take time to look up the information, so he promised to call me back, too when he found it. He also never called me back. Finally, I called T-Mobile again to learn of the bill, and the lady said that it was my fault, and that T-Mobile wasn't responsible for any overdraft fees. I told her to look under the notes of the conversation that I had had with the first agent, and she said that he hadn't written anything down in his notes like he had promised about the overdraft fee refund. So now I have to pay for overdraft fees due to T-Mobile's mistakes. As well, I still have yet to receive a refund for their mistake.

Company: T-Mobile
Country: USA
State: Missouri
City: St. Louis
Address: P.O. Box 790047
Phone: 8009378997

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