T-Mobile
Billed Full Month After Cancelling Despite Rep's Promise

My wife and I were so fed up with the high prices and contracts demanded by T-mobile for cell phone service, that we decided to cancel the cell phone plan (after a long two year contract) and try another company.

We called T-mobile and asked how to cancel our plan. One of their representatives lied to us and said we could cancel at the beginning of the new pay period and incur no further charges.

I was only slightly surprised to receive a bill next month for a full period of service. Upon receipt of the bill, we called again. They told us this is actually their standard policy - if you buy even one second of service in a pay period, then you will be charged for the whole month. It's like buying a package of Oreo cookies, finding a single crumb in the box and, when you go to protest, being told this is company policy. Fie on T-mobile and their slimy business practices.

This odious company of hooligans managed to pull one last act of chicanery before we left. But who knows - maybe we'll get another bill next month for something we did not buy.

Company: T-Mobile
Country: USA
Site: t-mobile.com

  <     >