T-Mobile
Poor customer service

After reciving poor customer service from Verizon Wireless, we made the mistake of changing to T-Mobile.

After about a yearrvice, I went to the mall location to pay our bill.

When I handed my check for the bill, I was told that we have 2 account numbers, and that I had to pay for each account number separate.

I asked why 2 account #'s. They couldn't tell me. They called the 800 #. Again, they didn't know why. No one could tell me why after a year of service, I had 2 acccount #'s.

Anyway, the 2 account #'s added up to the correct bill amount, so I tried to pay with my debit card. It declined. I had more than enough in the bank to cover the bill. Now I had to drive back home to get 2 more checks to pay the bill.

On the way home, I got to thinking more about the situation, and got mad.

When I returned, I asked when my contract was up, and they told me that I was already out of my contract. I said good!

Withing the next 3 or 4 days, I called CS several times and they told me each time that I was out of my contract.

I proceded to Sprint and opened an account with 2 phones.

The following day, I called T-Mobile to cancel and I was informed that I still had a month left on my contract.

I explained that I was told several times, by different sources that I was out of my contract. After she "researched" she informed me that because I had 2 account numbers, the CS reps I had talked to were looking at the wrong account.

All I could get T-Mobile to do is lower my plan from $65.00 per month to $19 per month for the last month.

In other words, I was paying for 4 cell phones, with 2 different carriers, eventhough I didn't need 4 phones and I was told that I was out of my contract with T-Mobile.

Everytime that we had ever called T-Mobile CS, we got the runaround. They never knew what was going on. They could never give a straight answer. You could call 5 different times with the same question and get 5 different answers.

Company: T-Mobile
Country: USA
State: Nationwide
Site: tmobile.com

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