Virgin Mobile
Total rip off

I had a pre-paid play for for $34.99 tax with Virgin Mobile. My bill was due on the 15th of each month. This Month (August) my phone stopped working due to a dead battery. If you do not "top up" then your phone is temporarily disconnected until you pay for your plan again. I was never on any automatic debit payment plan. I would have to pay either online or from my phone. This was the 2nd phone I had replaced with virgin mobile and usually while their service was good, I thought I'd be better off going to a different provider (T-mobile) for an actual plan. I checked my checking account on line and I saw a charge from Virgin Mobile for $44.44. I called customer service and they tell meit the charge was for my monthly plan. I advised that them that I didn't do any automatic debit and they now that I am no longer with them as T-mobile allowed me to keep my same # from Virgin Mobile which Virgin Mobile has to authorize. They tell me that since I am no longer a customer and my account is inactive they can't tell if I used minutes. I told them the bill was due on 15th, they debited my account on the 18th and I switch to T-Mobile on 8/19. They told me there was nothing they can do and now they charged me for service I am not even using. Total Rip-off!

Company: Virgin Mobile
Country: USA
Site: virginmobile.com

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