T-Mobile
Misled About Unlimited Plan Features on Daughters' Phones

I signed a contract for my 2 daughters. I was told the plan had unlimited mobile-to-mobile, unlimited myfaves, and for an additional 19.95 a month unlimited text msg. I confirmed these items in the plan before signing the contract and was told by the T-mobile Rep my daughters had everything. He said the first bill would be a little high due to start up cost for each phone, but month after month the bill kept getting larger. I spoke with customer services numerous times, and was told they went over their unlimited minutes myfaves minutes. So, I talked with my girls and told them to watch their time. The bills continue to climb. I finally got hold of a customer service rep that tells me I never had unlimited mobile-to-mobile, but could have for 6.95 a month extra, and since I did not have it to begin with I could not add it, but now upgrade to a higher costing plan, and not be given any credit on my bill due to the miscommunication.

There was no miscommunication. I was willing to pay 19.95 extra a month, so 6.95 more would have been nothing, but would have saved me hundreds each month. I repeated more than once with all three of my daughters there in the T-Mobile store my understanding of the plan, and the representative telling me yes, I had everything including the mobile-to-mobile. So, now paying 200.00 for each phone to get out of the contract not to mention the 2 thousand plus dollars I have paid in phone bills... T-Mobile should have to answer to unfair and ethical business practices. Misleading a customer about a service plan, is not a good business practice, and has to be unlawful.

Company: T-Mobile
Country: USA
State: Texas
Address: PO Box 37380
Phone: 8009378997

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