T Mobile Usa
T-Mobile Cancellation Policy is Unacceptable

I canceled my account with T-Mobile for another service provider. Upon cancellation, I was told that I would only pay a prorated portion for the final month - in essence, I would only pay for those days that I used.

A while back, I set up an automated payment and noticed that T-Mobile had billed me for a full month PLUS a subsequent month. When I noticed this, I called up T-Mobile and the agent told me that I only needed to pay a prorated portion. But from her screen she could only see that I paid the prorated amount and suggested that I cancel the wrongful charges with my credit card company. And so I did...

Here's where the fun begins. A month or two later, T-Mobile Collections calls threatening that if I do not pay them for that FULL month plus a $25 charge for my credit card bouncing (duh! I disputed it based on your customer service representative's advice) that they would send a collections agency after me.

After talking to two more customer service representative, who also explained that I should only pay a prorated portion, I was sent to Collections who for the first time stated that Tmobile MAY bill for the full month. Total crock.

I passed on this case to the Better Business Bureau who reached out to TMobile Customer Experience who also stated that T-Mobile MAY bill for a full month. How can a company make up billing policies? My parents canceled on the EXACT same day and paid a prorated amount. And why should I pay for my credit card bouncing when their representative told me to cancel the charge.

INCONSISTENT POLICIES. Uneducated employees. I have never been more disappointed in a company.

Company: T Mobile Usa
Country: USA

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