Directv
Charged $200 for HD Equipment After Low Definition Install

We bought a new house and didn't ask if we wanted HD. They installed low def 3 days ago, I purchased a new HD and NOW they want to charge me $200 for it, plus delivery 19.99. Note - customer service tells me if we would have told them (rather then them asking) they would have installed it at no cost. The mgr told me I should Not have assumed, I told him direct TV should not have assumed and asked a simple question, that is "are you planning on purchasing a HD TV".

They have locked us into a 2 year agreement and even talking to the manager they would not discount or give us the box.

I hate these people and will never use them again!!!

FYI - It took me 25 more minutes to talk to a manager, his English stunk and was a jerk about it too...
Everyone in customer service I talked to was in the Philippines and don't give one rat's tail about us.
Direct TV can pound salt! They stink!

Never again.

Company: Directv
Country: USA

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