DirecTv
New Two-Year Contract Demanded After Buying Own DVR at Costco
- 08-30-2006
- 6
DirecTV 8/30/06
I called Direct TV a few days earlier and asked about upgrading my standard receiver to a DVR and what the cost would be. I was told there would be no charge increase at all. I purchased the DVR at Costco, installed it and called DirecTV to program the new DVR. After about 10 minutes of service, I was told I would now have to agree to a new two-year contract.
I asked why, when I paid for the receiver. I connected the system up and I'm already paying for the service, and they did nothing at all. They stated, "That's our policy." Well, the DVR is now going back to Costco and I'm now looking into other satellite services or cable.
I guess DirecTV is having problems keeping people, so they are using tricks to keep you on a contract.
Company: DirecTv
Country: USA
State: California
City: Los Angeles
Address: P.O. Box 54000
Phone: 8005315000