Directv
Outage Since Feb 11, No Proof of Contract or Waiver

On February 11 my Directv service quit working. I contacted Directv only to get the run-around. I have a very expensive show dog entered in a top televised dog show, and I cannot even watch him perform because Directv cannot get my service working! One minute it was working, the next minute it was not. Directv told me it would take up to one week to get a service technician out here to check for a problem.

They then told me that I am responsible for the cost of this service call because I supposedly waived the service line warranty option they offered. Directv tells me they have no proof that I waived the line warranty. They also tell me I have a 2-year contract, but, again, they cannot give me proof of this contract. I never signed so much as an installation agreement, let alone a 2-year contract.

So here we sit with no satellite, no service technician for 4 days, and no way to cancel without paying a nearly $200 early-cancellation fee. The "manager" tells me, "Is there anything else I can help you with?" Please show me where you have helped me!!!???

Company: Directv
Country: USA
State: Kentucky
City: Louisville
Phone: 8005315000
Site: directv.com

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