Directv
Two Year Contract Claimed After Best Buy HD Receiver Install

On 4/15/07 I purchased an HDTV at Best Buy, and the salesperson said they were having a promo on Direct-TV. I explained I was already a Directv customer. The sales rep said I could just buy the HD service and add it to my existing service, and that Best Buy would do it as part of my installation. I paid $99.00 for the HD receiver, and the Best Buy installation guys came over and performed the install. At no point in time did I ever speak to Direct-TV to have the receiver activated. The Best Buy installation guys did all the talking.

After three months of billing issues, I decided I no longer wanted to be with Direct-TV and requested cancellation of my service. I was told that I could not cancel as I was committed to a two year contract. I asked the customer service rep to verify when I agreed to those terms, and they claimed it was automatic when I signed up for the HD service. The problem is I never signed anything or agreed to an extension of service. I never even talked to Direct-TV.

They claim that when I had the receiver installed I signed the agreement. When I looked at my Best Buy receipt, there was no mention of such an agreement. As a matter of fact, there was no mention of Direct-TV. Then the representative claimed I verbally agreed when they performed the install. Again, I never spoke to anyone at Direct-TV. The Best Buy installer did all the talking with Direct-TV.

I don't understand how they get away with these deceptive practices, and there is little or nothing out there to protect the consumer from such scams. I hope Direct-TV goes under when IPTV becomes available nationwide. I am currently disputing this with Allied Interstate, a collection agency (Direct-TV).

Company: Directv
Country: USA

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