DirectTV
Bad Business Practices

Just talked with DirectTV customer service. First off, the rep reminded me to submit my rebate offers, and when I said I had, he said, "calm down, " it's just a reminder. Don't need reminding for something I'd already done. I've been a subscriber for a month and asked about changing an existing box for a HD box. I was told it would cost an additional $170, and a two year contract. I talked to the manager on duty and she says that there is a 2 week window to make adjustments, but admitted that they don't make that known when a new order is signed. If that was the case I would have done that within the timeframe. Don't want a new box, just a trade in for the existing box. Never had these issues with Time Warner and will not be continuing my service with them once my contract is over. This is one customer who will be gone over $170 when they're getting that in one month of service.

Company: DirectTV
Country: USA

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