Direct TV
Special rate credits denied over missed 90-day deadline; installer texted my wife

We signed up under the guise that we would be getting the "special" rate for the first year of the 2 year contract. However after jumping through several hoops we were told that we didn't jump through the final one until 6 days after out 90 day period had expired therefore no credits for the first 3 months and full price for the duration of the contract. Customer service was very unprofessional and unresponsive. We went to the place were we signed the contract originally (Advanced Communication Systems on Route 30) and were told by the owner (Rosario) that he'd take of it only to have him call 2 days later and say there is nothing they can do. Really? All this over a yearly total of $360. Not only are we being scammed through bait and switch but when the tech (Chad) came to install our equipment, he texted my wife later that evening using her phone number off the paperwork to ask if she was available. He was supposedly "reprimanded". I'm almost sure that borders on illegal. Never again will we use this company or service and I will make sure they get $360 worth of bad publicity.

Company: Direct TV
Country: USA
State: Pennsylvania
City: York

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