One Communications
Support is not worth the savings

My company put a bid out for 3 phone/internet companies to quote us on their services. Out of all of them, One Communications came in the lowest. We proceeded to sign the contract with One Communcations. We had alot of problems with them starting our phone service & internet services but thought that it would be worth it just to muddle through the problems. Unfortunately, I wish we would have terminated the contract and made them switch us back but, I didn't. We also had a point to point put into the mix for another one of our offices. This point to point always goes down, knocks off our users, have to restart servers, etc. It was very very frustrating. One day, when I came into the office, I noticed that the point to point was down again. I called for service and they couldn't find anything wrong. We have boxes in both of our locations, I believe they are called IAD's with network cards in them. When the lights on those cards show red lights, 10 out of 10 times there is a problem with the circuit. Our IAD's had red lights in both locations and they still insisted that they couldn't find any problem. If this happened to me, it could happen to you too. Do not use this company for any of your phone/internet/data etc.

Since we had so many issues I talked to one of their Chairman. They told me that there was nothing they could do about the problems for the point to point and that since they couldn't find any problem with the circuit, they wouldn't terminate the contract. I must have had 50 service related issues with this one point to point, so basically i was asking them to terminate the contract but they wouldn't. I asked their Chairman, "Is it common for any of your customers to have more than 50 service calls less than one year from installation?" Their response was, "I can't comment on that". I have had a few vendors before One Communications and my recommendation would be to stay away from One Communications at all costs. Even if they say that they can save you money, do not, I repeat, do not believe them, in the long run, you will lose what you think you are going to save.

Company: One Communications
Country: USA

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