Direct TV
Charged $628 including $239 for equipment that was not received

We had been in a dispute with DirectTV over the amount owed. We received a bill for $397 which we did not agree to. They gave us an early termination fee although we had been with them 4 years - they said when we went to HD it renewed the contract. Additionally, we had referred a friend and were entitled to the $100 they advertise. They said we were not qualified for that since we terminated our services. On 2/17/10 we received boxes from them to return the equipment, they were picked up by FedEx on 2/19/10. On 2/22/10 they took $628 from our account, which was not authorized. It included $239 for equipment not received. We got ahold of FedEx and after tracking found out the equipment was delivered on 2/24/10. We called DirectTV and they said we were entitled to $239 and we would receive it in 6-8 weeks. They should not be allowed to do this!!

Company: Direct TV
Country: USA
State: New Mexico
City: Los Lunas

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