DirecTV
Account Disconnected, Unlabeled Boxes Arrived, $600.48 Withdrawn

I signed up with DirecTV in July. In September my bills started charging me for the 90 promotional movie channels that I had. I called to pay my bill, and it was elevated with the cost of the movie channels. I had a 3.99 charge on the bill for an Access magazine. I requested that it not be sent to me again and not be on any of my bills (I found it to be a waste of paper). I still continued to get the magazine, and the 3.99 was still on the bill. I was billed for movie channels every month. I would call DirecTV on a monthly basis and spend approximately 30 minutes on the phone with them to get my bill straightened out and make a payment.

On July 16th I received an email that stated I was disconnected. I called them to ask why, and they said I owed 280.00. I said no, it should be 210.00 at the most. If you can get it accurate, I want to pay. I spent 90 minutes on the phone, and nobody was able to tell me how much I owed. I hung up. I called the next day to go through it with someone else, and they were not able to help. Only 30 minutes this time. I let it go.

On Friday I got home to find two boxes at my door. No label, nothing. I assumed they were from DirecTV. On Monday DirecTV pulled 600.48 out of my bank account for the past due account balance and equipment. I guess when you get those boxes you are supposed to load them right then and not let the FedEx guy leave.

Here is the best part. I called them on Tuesday, July 22nd, and found out that if I send the equipment back I will get my money returned in 8 weeks! So, thinking about a loophole, I asked what about if I reconnect? Well, since they have my money, they can do that. Now I only have to wait 72 hours for my account to update and then another 8-10 days for the over 300.00 in equipment fees of mine that they have. Is this right?

Company: DirecTV
Country: USA
Site: directv.com

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