DirectTV
Charged Cancellation Fee and Collection Calls After Returning Equipment

We had DirectTV. First couple of months things were OK. We fell on hard times and couldn't pay the bill. We have no complaint that our service was turned off, that is to be expected.

Times improved and we called to bring our bill current. We were told if we brought the account current, our service would be restored within 24 hours. We waited for the signal to be restored.

After 48 hours of no signal restoration, we called and were advised that now we must leave a major credit card or debit card on file and they will automatically deduct payment. That ain't happenin' Captain!

We told them we were no longer interested in their services and to come and get their equipment. Of course they don't do that. They sent two FedEx boxes to recover their equipment.

On the day we received the boxes, I immediately packed the equipment and called FedEx. I was surprised when the FedEx rep said, "there's two boxes, right?" Now, I understand why he knew.

No sooner had FedEx recovered the boxes when we started receiving harassing calls from Focus Receivables Management. We disputed the so-called "cancellation" charges and were advised to contact DirectTV.

Now, this Focus outfit has us an automated call and when we pick up, they hang up.

We are so thankful that we canceled the debit card. After reading the horror stories here, they would have just taken money with no authorization.

Do not leave this outfit any form of credit card or debit card!!!

Company: DirectTV
Country: USA
Site: directv.com

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