Direct TV
Customer Service

My employer transferred me from Tennessee to Florida in July. I canceled my service with Direct TV in July. (Early termination)

I wanted to return the equipment but was told they would send return boxes. I gave Direct TV a local address as I was leaving the state shortly.

In September (two months later) a Direct TV charge turned up on a credit card which I had paid off and thought was closed. When I called Direct TV they informed my my service had not been terminated. They contended that I had accepted their offer of a transfer the account and I was still being charged! By now I had service in Florida with Comcast for two months.

Three calls in October, two in November they finally sent the boxes and I had their equipment back by November 21.

By December I was told I would have a credit for the equipment within 72 hrs of the equipment being checked out. (When might that be - they had it for 2 weeks.) Ultimately, I proved to them that they had the equipment and in December a credit was made to my account. Yeah - Right!

In January I was told I would get a check in 6 to 8 weeks. (There policy is that they can't credit the credit card where they put the charges in September, because it wasn't used on Auto Pay".)

I have had 12 telephone conversations thus far and written two complaint letters and they still have my money. My credit card keeps accruing the interest for the 8 weeks it takes to get a refund.

Six months to close out my account, 4 months of interest on unauthorized charges, 12 phone conversations, two letters and they want early termination fees!!!

Company: Direct TV
Country: USA
State: Tennessee

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