Directtv
Harassed over unreturned equipment and unrefunded credit

I had my direct tv disconnected and they said they sent the boxes for me to return the equipment, I waited and did not get them, they then proceeded to harass me and say I owed them almost $500 for the equipment because I had not returned it... I received many phone calls and they continued to call me until I got angry and told them I wanted the confirmation number so I could track the next package, low and behold I received that one...

When I had paid my last bill I they over charged me $10.20 but I paid it and was told after the bill was recalculated I would receive it back... I still have not gotten it back even tho today I have received a statement saying I have that much credit due me. When I called to see when I will get my check for it they say I owe where I ordered a movie May and now owe them $1.87, LOL, I ask to speak to a supervisor and stayed on the line 3 times for about 30-40 minutes, waiting to be connected and was hung up on each time.

The consumers have no rights any more

Company: Directtv
Country: USA

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