Direct TV
Customer Service

I am making this complaint about Direct Tv on Christmas morning because my service was shut off

Due to customer service issue. I spoke to a representation who gave me an extension to pay my pass due

Balance on 12/27/09, but before I was able to pay my service was shut off. The representative Rob

Badge #407453 out of Oklahoma was very unprofessional in resolving my issue.instead of having me

Pay the pass due balance to restore my service, he would only restore service if the full balance was

Paid. I told him that the only reason why I was not able to pay by the original due date was because

I lost my job, but hed did not care and he inssisted that I pay the full amount in order to restore my service.

I let him know how disappointed I was that he could not honor my past due payment considering the

Representative had misinform me of the date that I could pay before a shut off occured. Rob had no

Symphathy at all. I left Time Warner Cable after 16 years to try Direct TV and that was the biggest

Mistake I made. The only thing I like about the service is that they offer the NFL ticket. As soon as

My contract is over I will no longer return I will subscribe to AT&T or the Dish Network.

Company: Direct TV
Country: USA
State: Wisconsin
City: Milwaukee

  <     >