Direct TV
Service shut off on Christmas despite payment extension

I am making this complaint about Direct Tv on Christmas morning because my service was shut off. Due to customer service issue. I spoke to a representation who gave me an extension to pay my pass due balance on 12/27/09, but before I was able to pay my service was shut off. The representative Rob Badge #407453 out of Oklahoma was very unprofessional in resolving my issue. Instead of having me pay the pass due balance to restore my service, he would only restore service if the full balance was paid. I told him that the only reason why I was not able to pay by the original due date was because I lost my job, but hed did not care and he insisted that I pay the full amount in order to restore my service.

I let him know how disappointed I was that he could not honor my past due payment considering the representative had misinform me of the date that I could pay before a shut off occurred. Rob had no sympathy at all. I left Time Warner Cable after 16 years to try Direct TV and that was the biggest mistake I made. The only thing I like about the service is that they offer the NFL ticket. As soon as my contract is over I will no longer return I will subscribe to AT&T or the Dish Network.

Company: Direct TV
Country: USA
State: Wisconsin
City: Milwaukee

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