Directv
Horrific experience

I signed up for Directv back in October after being told my total bill would be around $50 for television and internet (AT&T). I got a call within the next 24 hours saying that was wrong and it would be $50 for just the television services. I also noticed that my guttering was torn off my house by their installer (and he left all the trash and boxes that the equipment came in). I immediately cancelled service (24 hours into my contract, mind you) and was assured that there would be NO charges for the 2 days I had service and to watch my credit card for the refund of what I had paid, which ended up being $83.54. I got a statement within a week saying there was a credit to my Directv account of $134.74 and when I called to verify this information, I spoke to "Alex", who said I would get that amount credited to my credit card. I have no clue why I would get that back when I paid $83.54 but whatever... I waited for them to send the boxes to return my equipment and I did return it the next day after getting the boxes.in late November, I got another bill for $270.64 for unreturned equipment! After a handful of irritating phone calls with people who can't speak clear English (no offense to anyone in particular), being placed on hold, and being told that I had returned the card from inside the equipment, and not the equipment itself, I finally got an email on Dec. 1st, saying it was all cleared up and disregard the bill. Meanwhile, I was still waiting for the reversal on my credit card. After the "unreturned equipment" fiasco, I decided to file a dispute on one of the bills they charged to my account, (for $53.48) which was part of the $83.54 they owed me in total. Finally, on December 29, I got the the $53.48 back on my card but also got a check in the mail for $48.74. That is a total of $102.22 which is $4.74 more than I was owed. I was just glad to have it all done and over with... Or so I thought. On
January 7, I got a statement saying I owe $53.48 (the amount that was credited to my card). I have been on the phone with them to no avail so I decided to email them so I can keep track of what they said and when. I really cannot tell you what they are saying to me or what they mean because honestly, I don't think they even know what they are talking about. I have had a handful of email conversations with them regarding this issue, and every email was with a different person. I feel that if you tell me I will not be charged after only having service for 24 hours, you should stand behind that statement. I also feel that since their installer damaged my guttering, they should call it even... It will cost at least $50 in supplies to fix my gutters, and I have no clue how much in labor. Oh and I failed to mention that they also gave my social security number over to AT&T without my consent to have credit ran.

In short, I regret the day I ever decided to switch to Directv. I have contacted an attorney and am considering filing suit over this.

Company: Directv
Country: USA

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