Direct TV
Early termination fee

I got Diert TV service in April and reguested a Dvr recorder. I paid over $200 and was told I was purchasing the recorder. However, the recorder was defective and I returned the unit as per their instructions and they sent me a new recorder in Sept.

I stay with their service until Dec (well over the 2 years) and was threarten if I did not return all the receivers they would charge my credit card $400 for the recorder. So I returned all the equipment so I am out the $200 I paid for the dvr recorder.

I then received a bill for $186.90 I contact billing and was told I owed $120.00 for early termination because without my approval or consent my 2 years started when I received the new recorder. The extra 26.90 was for service. I paid thru 12/15 and canceled on 12/16 so 26.90 was one day fee?

I contacted billing on Sat 1/23 on was advised they were ajusting my bill and the bill was corrected and I owed nothing. However, Today just2 days later I got a call from their collections dept saying I still owe ALL FEES.

I can't believe this company gets away with these under handed practices! Their equipment broke I got a new one but now I'm out the $200 they have the recorder and I OWE THEM!

Something must be done to stop these big companies from abuse of power and extending agreements because of their defective equipment.

Company: Direct TV
Country: USA

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