Verizon
Horrible Customer Service

I have had the absolute worse experience with Verizon Fios. It started with a phone call for basic fios tv serice, however, the technician work order was for a full bundle package including premium movie channels, phone and internet! I told the tech I ONLY wanted the basic tv as I had at my old residence. I called the customer service department, was transfered to 4 people before I was sent to a retention representative that told me she would adjust the account. The bill come a month later-I was charged for full bundle. I called, once again was transfered numerous times before someone said they would adjust the bill and will place an order to cut off the internet and premium channel, which I never ordered and should not have been hooked up by the technician and should have been taken off when I spoke to the retention rep the first time. A month later, another hugh bill... I have been on the phone for hours, yes, each time I have called it has been well over an hour. I went to the local walkin center-and they called with me standing there, they were on the phone over an hour... And they could not get my account correct. This is too much! I called Comcast and am willing to pay more monthly for the basic service to just so I do not have to keep up this issue with Verizon!!

Company: Verizon
Country: USA
State: Maryland

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