Verizon Fios
Over an Hour on Hold After Pay-Per-View Movie Channel Failed

Please hold for the next representative, your call is very important. I have been on hold with Verizon for 1hour and 4 min. Now. It's a Saturday night. I wanted to watch the Saturday night movie, the only new movie for the month. Knight and Day. Found it on menu, and selected it. Channel 899 which is a HD channel. It was all pix elated. (not clear)

Then it said channel not available, so I called the number on the screen. Tried to enter the quick code provided, to no avail. I called the toll free number displayed on the screen. After 10 automated options, I got the message, our offices are closed. Please try again.

This isn't my first time calling about problems, and being lost in the automated system. So I called 800-verizon and selected a new service, (just pick one). I had a representative on the phone in less than 2 min. The representative gave me the number for Tech. Support 877-600-2051. 1 hour 23 min now. Still on hold. (I'm stubborn) And the worst thing is, the hold music is as clear as the channel I wanted to watch.

You would think they could get that right. Considering the high quality service they claim to provide. Nothing is worse than being on hold for an hour and a half, listening to distorted sounds resembling music. LOL 1 hour 45 min. I think I'll hang up now.

Thanks for reading. And If someone can tell me how to add video and audio to this post I will show you what I have to look at and listen to (when on hold with Verizon)

Company: Verizon Fios
Country: USA
State: Texas
City: Dallas
Address: PO Box 920041
Site: verizon.com

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