Verizon FIOS
Bundle Billed Far Above Promised $99 Fios Price
- 09-07-2011
- 37
My friends bought Verizon FIOS bundle service for $99/mo.
The did not know that they have to expect the agreement by e-mail and sign it within 30 days. Their English is not very good and they asked me to call Verizon after the first bill for $278 and the 2nd $249.
The are not fluent with the computer and don't read e-mail every day. So when I called Verizon, they told me that the bill around $100 more than should be but not in their policy to refund, even though it's their fault that these couple, their customer did not understand that they did not registered for the bundle, my friends thought if they received FIOS phone, TV and Internet - they received the bundle for 99 dollars. My friends asked me to call today and I understood that ripoff is one of the way Verizon making their profit.
Company: Verizon FIOS
Country: USA