Verizon.com
Fios Plan Changed Without Notice, Phone and Internet Disconnected
- 10-27-2011
- 30
Hello...
I have two contracts with package of fios internet and digital voice for price $69.99 (first half year) and then $79.99 since Feb. In Sept, there was a promotion in verizon/myverizon "upgrade to $69.99 from month 7 to month 24", I did upgrade it on Sept 13 with order # NY00118193765. However, I didn't see any change for it, but they did added and charged "Directory Listing" since Sept 13.
Then I posted a complaint about this issue at Verizon forum, someone from media dept called me on Oct 18 and transferred me to billing department, and the rep from billing changed my package to digital voice, fios internet and tv and changed my home phone # without mention anything (I don't even know until today). And He gave me order #NY00123321723. Before I ended this call, I was making sure I will get price $69.99, the rep said I will. Today, my phone and internet were disconnect. I called Verizon, then I was told my plan and phone # were changed. I spent almost 2 hours to get whatever I have back
Order Number:
NY00123321723 Installation Date:
Oct 28
Order Details*:
Order Date: Oct 18
Services Ordered: Double Play: FiOS Digital Voice Unlimited, FiOS Internet up to 15/5 NATIONAL*
Bundle/Product Price: $89.99
Internet Speed: FTTP_15M_5M_TRUE
Installation Date: Oct 28
*If you have ordered other services in addition to your FiOS order detailed above, you will be receiving information on these services in a separate email.
Promotions
By adding at least 1 new FiOS service (TV or Internet) to complete your double play bundle, you'll receive an additional $15 per month credit for 12 months on top of your already low bundle price.
Important Information Regarding Your FiOS Digital Voice Service
Additional details pertaining to your FiOS Digital Voice service will also be sent to you via U.S. Postal mail.
Please don't hesitate to call our customer service support center at 1.800. VERIZON (1.800.837.4966) should you have any questions or concerns.
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Company: Verizon.com
Country: USA