DirecTV
Checking Account Charged Twice, Then Rude Supervisor on Call

DirecTV charged my checking account twice, and I am now paying insufficient fund fees on that account. Although they acknowledge it was their mistake, they cannot replace that money for a week and a half. After a conversation with a customer service rep who could not speak English, I was finally allowed to speak to her supervisor (Eric), who was the nastiest, most obnoxious customer service person I have ever had the displeasure of speaking with.

Thanks, Eric, you made my discussion easier... Come my renewal time, I won't be with Direct TV anymore! Customer Service Department: if you're not going to do your job, you can at least not treat people badly.

Company: DirecTV
Country: USA
Site: directv.com

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