DirecTV
Four-Day Tech Wait and Over $400 Contract Exit Fee

After years of cable, I was talked into going with this company. What a huge mistake.

I called their customer service (if you can call it that) and was told they would not have a tech in the area for 4 days. I asked to speak to a supervisor. After being put on hold for 10 minutes, she came on and all she could say was "I understand but that's the best we can do." Apparently she didn't understand.

I would never have gone with this company if I knew how badly they treat their customers. You would think in this economy they would bend over backwards to get and keep customers. Of course you have no option, since they charge over $400.00 to get out of the contract, so I am stuck with them for the next 2 years.

I would just like to warn anyone who is thinking of using them to think twice. I can't wait until this contract and nightmare is over. I miss cable.

Company: DirecTV
Country: USA

  <     >