DirecTV
Billed $106.63 for Service Never Installed After Reactivation

Subject: Deceptive tactics used for unfair billing.

In April I called Directv to discontinue service. The rep told me he would keep me on the books. I did not realize at the time that they would start billing me again after 8 months. If he told me this, I did not understand. I have since moved twice and have not had Directv service at either address. All of a sudden I was hit with a bill for $106.63 for service I had not been given. It seems my account was reactivated and had been billed for some time. They cut off my service for non-payment of the bills, but I did not have Directv installed.

I called customer service, and their solution was that I pay the bill or have my credit rating ruined. They have sent it to a collection agency. I demanded that my account be discontinued, and it seems that is not in the company vocabulary. I will never get involved with Directv again.

Company: DirecTV
Country: USA

  <     >