Verizon
I have been on hold for 5 hours and 42 minutes
- 06-17-2008
- 7
I tried to call Verizon Fios customer service to discuss the over billing on my bundled account. The billing office closes at 6:00pm EST. I began my call at 5:40 pm EST. I have been on hold ever since. I guess that is their solution to customer services. If you have a call on hold just leave for the day and eventually they will hang up.
I have been on hold for 5 hours and 42 minutes. I am not going to hang up until someone answers this flipping phone!!!
I work in customer service for a large insurance company. I would never treat a customer like this... And to think I left Comcast due to customer service issues!!!
Company: Verizon
Country: USA
Site: verizon.com