Verizon FIOS
FIOS service good but customer service slow and unprofessional

I have been a loyal client of Verizon, but their customer service is at the same level or worst than that of Comcast. I was very happy to welcome Verizon FIOS TV service in my electronic service arsenals after years of dealing with Comcast. The services (FIOS Internet and TV) offered by Verizon are good, near perfect, but their customer service is so slow and so unprofessional that I am ready to move on to the next competitor that comes up, at anytime and any cost. I reached the point of despair when dealing with Verizon over the phone, you never get a true response out of them.

Company: Verizon FIOS
Country: USA
State: Maryland

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