Verizon FIOS
Wait time averages 30 minutes

From the initial phone order, the wait time for customer service is totally unacceptable. It took several calls and about 3 hours on HOLD to get the service initiated. Half the time I received the wrong information and would have to call back repeatedly. Each call was at least 30 minutes on hold. Recently, I discovered that I had been charged for a premium channel that I didn’t have or order. The monthly charges dated back to my installation date. I tried numerous times to call customer service. When the wait was over 20 minutes, I would hang up... After all I do have a life. Today I tried again and was on hold 46 minutes before I gave up. I tried again and was on hold for 48 minutes before I finally got the error corrected. I am willing to bet it will still be on my next bill. If I could get out of the contract... I would! Totally unacceptable!

Company: Verizon FIOS
Country: USA
Site: verizon.com

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