Verizon FIOS
Poor service!

Here you go Verizon! I'm a new customer, just sign in for the three FIOS services. The installator comes to my door...

Verizon: Hello, where can I park.

I: You can use one of the Visitor parking spots... Oh, they are full. Well you can put out your orange cones and park where you wish.

Verizon: I can't work like this.

And he left. I called customer service and after navigating the wonderful world of computer answering loops, got put on hold for about 10 minutes.

Verizon: How can I help you... I explained.

Verizon: Can I put you on hold while I get with dispatch?

I: What is the number just in case we get disconnected.

Verizon: It is internal.

They put me on hold for another 7 minutes.

Verizon: You will need to ask one of your neighbors to move their car for the installer to park.

I Just laughed out loud.

I: Thank God I have 10 days to cancel this contract. Cancel it now.

Verizon: So you want to reschedule?

I: No, sir, I what to cancel the entire contract now. If that is how you treat a new customer that can still cancel the contract, I don't what to deal with Verizon.

Verizon: Is there anything else I can help you with?

I: Yes, please give me a cancellation confirmation number.

Verizon: You will need to call tomorrow for that.

I can't still believe it!!!

Company: Verizon FIOS
Country: USA

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