DirecTV
Service Shut Off Without Contact and Reconnect Fee Charged Despite Payment

DirecTV Customer service and billing needs more customer skills. They do not contact you about your bill, instead they just shut your service off and then you have to pay a reconnect fee before they restore your services. If you have already paid the bill and they disconnect your services, they expect you to still have to pay a reconnect fee. They do not care about the customers and if it were not for the customers they would not continue to be in business. They do not try to work with their customers and the economy is in a slump. We need another satellite company to beat them out, then that is when DirecTV will act like they care. We need to do something about this company.

Company: DirecTV
Country: USA
Site: directv.com

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