DirecTV
Loyal Customer of Eight Years Denied Equipment Replacement Offered to New Customers

I have been a Directv customers for over 8 years... I have 3 receivers and one has not worked in over 2 years... I have called Directv and tried to get upgrades and tried to get them to review our services but due to the fact that we have been a good longstanding customer they can not help us... If however we were a new customer we could get all new equipment at no charge and we could get discounts on all of our services and they would replace our sucky receiver that doesn't work... Is there something wrong with this picture??? Screw the good dedicated customers and cater to the new customers... That is what I am being told... DirecTV needs to get there head out of their ass and take care of the customers who have made them what they are today...

Company: DirecTV
Country: USA
State: Tennessee
City: Arlington

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