DirecTV
Overbilling, Confusing Bills, Poor Reception and $400 Exit Fee
- 06-05-2008
- 2
With DirecTV I was overbilled, and charged for "free" services, with the credit to back them out not issued until the following month. The billing was needlessly complicated, which seemed meant to confuse and hide the real cost. I dealt with scripted customer service from India, and TV reception was poor. DirecTV was completely unwilling to correct the overbilling or to keep its side of the bargain, and getting them out of my life cost a $400 fee.
I wish I had never come across this company. Quite simply, they are crooks who care little about customers beyond their own bank accounts. I should bill them for the hours I spent on the phone trying to get my bill corrected. Avoid these people like the plague!!
Company: DirecTV
Country: USA
State: Colorado
Site: directv.com