Directv
Directv Puts the D in Discustomer Service

Before my Directv service was disconnected for nonpayment, my past due balance was about $180, but after it was disconnected, I had to pay $260 to have it reconnected. I called customer service to ask them why couldn't I just pay what my past due balance was and they told me that I had to pay the past due of $180, plus the amount of service used up to the day the service was disconnected.

I did not agree with this, because of the fact that service is paid one month in advance and this did not make sense to me, thus I decided to contact Directv customer service at 800-531-5000 and got their automated system, which asked for my account information. I was informed through the system to pay my outstanding balance and that, "Directv looks forward to serving me once my services are reconnected." (Something to that effect.) Then, the automated system disconnected my call. I was furious. I felt treated like trash, so because my services are disconnected, I can't speak to anyone?" The automated system will not even tell you your outstanding balance before you pay your bill. How's that for customer service?

Anyway, I was determined to speak with someone about this situation, so I called back and kept pressing the number "o" and the "#" until I reached a live customer service representative (CSR). Anyway, I when I asked to speak with a supervisor. I was put on hold for 20 minutes with the (CSR) coming back to the line every few minutes to let me know that the supervisor was still unavailable and to ask me if I wanted to continue to hold. Eventually, I got tired of holding and I hung up and called back at least three more times with the same scenario. Nevertheless, I never spoke with any supervisors and I had to pay $260 to get my service reinstated.

In summary, do not allow your Directv service to get disconnected, because you will have to jump through hoops to speak to a CSR and you will never speak with a supervisor. They will charge you more to reconnect and then they will do a bunch of pro rating on your next bill, which will make it even higher than your normal bill. Also, they will charge you a service fee of $3 while your service is disconnected for minimum service, which is a bunch of shopping networks and infomercial commercial channels. Also, they are not flexible in regards to extensions or payment arrangements. You must make an extension request two days before your services are disconnected and they will give you and additional five days to pay your bill, which is really four days, because they count the day you make the arrangement towards the five days. Directv cares about making money. Customers are secondary. Directv Sucks.

Company: Directv
Country: USA
Site: directv.com

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