Directv Inc
9 Months of Bad Reception, Asked $99 for Free DVR

I had so much trouble with the service from Directv that for 9 months I called them to fix the reception, to no avail. I wrote letters to this company and called them to come out and see if our satellite dish was malfunctioning. They claimed that because we were a multiple dwelling unit, they had no jurisdiction. They told us to contact the private contractor. We told them we did, and he could not help us. We pay our bills to Directv, not to a contractor.

Eventually, after 9 harrowing months, they agreed to come out and fixed it. I received a letter from Directv telling me that because of all my trouble, they were giving me a free DVR. When I called to claim my "gift," I was told I had to pay for it first, $99.00, and it would be deducted gradually from my bill. This is a rip-off, because that is not what the letter said. I never got my "free" DVR to this day.

Company: Directv Inc
Country: USA
State: Colorado
City: Greenwood Village
Site: directv.com

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