Directv
Billed for Satellite Service After Moving With Account on Hold

In March my wife informed Directv that we had sold our house in Arkansas and were moving to Montana. Directv told us to leave the dish, a dish that I had paid for and installed myself years ago. Directv told us they would put our account on hold for 6 months.

After 6 months they started billing us. I wrote on the bills that we had not moved into our new house and had no satellite dish, so they should stop the bills. The bills continued, and we never paid them because we were not receiving their service.

When I was threatened/blackmailed by Directv's collection agency, AlliedInterstate, I paid $58.73 to keep my credit rating from being ruined by their threats. I called a lady in Directv's retention department, and she proudly announced that only she could remove all charges if we would now start up service. She hung up on me when I told her that I was a long time customer, that I did not like being treated this way, and that there was no way I was going to remain with them as a customer.

I filed a complaint with the Better Business Bureau asking for the return of $58.73, the cost of a new dish, and a letter of apology from the president. Directv refused and eventually sent me a check for $15.90, which I voided and returned. After looking at the bills, I discovered that they were billing us for service at the Arkansas address, knowing we had moved to Montana, where they sent the bill.

Bottom line, Directv thinks customers should pay for service not received. Just because somebody activated an account, they feel I must pay. Obviously, Directv must have some in-house rule that makes employees pay the customer out of their own pocket if they make mistakes. These guys will never admit making a mistake. Solid business ethics...?

Company: Directv
Country: USA
State: California
City: El Segundo
Address: 2230 East Imperial Highway

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