DirecTV
Refund Scam - Customer Service

I discontinued my service with Directv in Colorado on about May 24 and moved to PA. I was not able to get service at my new home in Pennsylvania in June because of line of sight problems. Directv kept billing me and I called in July went over my account and was told by Directv I had a $150 credit.in August I called asking the status of my check. I was told I had to send back a DVR. Directv sent me a mailer and I returned the DVR in early Sept. I called in October again asking the status of my check. I was told that the check should be processed in November.in November instead of a check i got a bill. I called and asked to have some one at directv call me and explain how I went from a credit to first a bill of $400, then $200 and then $40. No one called me. Now I get a letter from a collection agency. I call directv again and I'm told no one can talk to me I have to write a letter. I emailed them a letter tonight so we will see what happens. Directv are abunch of thiefs that can all of a sudden put charges on your bill 6 months after service was stopped and then will not over the phone explain the bill. This is completely ridiculous. I don't know if there is anything one can do, but this is a case of the little guy getting completely run over by a big company. This is how they treat an individaul that was a 7 year customer. I think that Directv's billing program should be investigated.

Company: DirecTV
Country: USA

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