DirecTV
Credit Turned Into Bills and Collections After Moving

I discontinued my service with DirecTV in Colorado on about May 24 and moved to PA. I was not able to get service at my new home in Pennsylvania in June because of line-of-sight problems. DirecTV kept billing me, and in July I called, went over my account, and was told by DirecTV that I had a $150 credit. In August I called asking about the status of my check. I was told I had to send back a DVR. DirecTV sent me a mailer, and I returned the DVR in early September.

I called in October again asking about the status of my check. I was told that the check should be processed in November. In November, instead of a check, I got a bill. I called and asked to have someone at DirecTV call me and explain how I went from a credit to first a bill of $400, then $200, and then $40. No one called me. Now I get a letter from a collection agency. I call DirecTV again, and I'm told no one can talk to me and I have to write a letter.

I emailed them a letter tonight, so we will see what happens. DirecTV is a bunch of thieves that can all of a sudden put charges on your bill 6 months after service was stopped and then will not explain the bill over the phone. This is completely ridiculous. I don't know if there is anything one can do, but this is a case of the little guy getting completely run over by a big company. This is how they treat an individual who was a 7-year customer. I think that DirecTV's billing program should be investigated.

Company: DirecTV
Country: USA

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