Directv
Six Months of Poor Reception, Free DVR Cost $99

For 6 months, from February through and including August, I was on the phone complaining about my DirecTV reception. I was told that because this was a multiple dwelling unit, they couldn't come out to fix the satellite or even check my hookup, and that I had to contact the private contractor my unit hired. I explained to them that this person could never be contacted and never returned calls, and that if I was paying DirecTV bills to DirecTV, they should be responsible for repairs that were not our fault. Otherwise I would pay the contractor and not DirecTV.

After numerous phone calls, they finally came and fixed the satellite, giving me 2 credits for approximately half of one month's bill. I also received a letter from DirecTV stating that because of my problems with them, they were giving me a free DVR. I called them to order this DVR and was told to contact the contractor because he should have them. I did this and was told no, I have to get it from DirecTV, so I called DirecTV again and was told that I would have to pay $99.00 for it and they would take it off my next 2 bills.

That's not free, that's a rip-off. Why should I pay for something that I was assured was a gift? Reducing my bill is not an option, since I wouldn't even see this reduction until the end of the year, because that is how long it takes for them to put everything in order.

Company: Directv
Country: USA
State: Arizona
City: Phoenix
Site: directv.com

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