Direct TV
HD Charges without service!

My Direct TV HD channels no longer work. Direct TV Tells me that I need to pay for a service call or buy their monthly service agreement before they will fix their faulty equipment. I asked them to just shut off the service and quit charging me the extra $10/month. They told me in order to do this they will need to recover their HD equipment, give me non HD equipment and extend my service agreement for another 2 years. I am sure their is another service charge involved, but I didn't bother to ask.

About 4 months ago one of their receivers failed. It was less than a year old. They told me the failure was a know problem they have been having with my model. They sent me a new one, told me their would be no charge. After I sent the old one back, they sent me a letter indicating my service agreement had been extended another 2 years because I had equipment replaced. I called them about it. They said it wasn't necessary and the extension would be removed.

When I called them yesterday about the new HD failure they told me my contract had been extended despite what their employee had told me and that there was no way for me to change the new extension without terminating my agreement and paying cancellation fees.

Why does this company now sound like a Mafia protection scam? Their equipment fails, then the only way to fix the service being paid for is to extend contract. Considering the rate of failure of their equipment this could go on forever.

Company: Direct TV
Country: USA

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