Directv
$19.95 Handling Fee for Leased Receiver, Then Cancellation Fee

I was a Direct TV user for over 13 years and never had trouble with my equipment. I upgraded to High-Def and had to "lease" new equipment, both a High-Def receiver and a Standard-Def receiver. Nine months later, the Standard-Def receiver would not power on.

After being on hold off and on, I was finally informed Direct TV would replace my receiver, but for a $19.95 handling fee. I asked why I should pay to replace a piece of equipment that I did not own, that I was leasing. Is that not what the monthly lease fee covers? I asked to speak with a supervisor and was put on hold for several more minutes. The original person came back on the line (no supervisor) and informed me they could waive the $19.95 handling fee if I purchased an extended warranty - on leased equipment!

So I asked if they were refusing to replace my 9-month-old receiver. They informed me I had to pay the handling fee. I told them they had broken the contract and also, technically, the lease agreement for the equipment. I cancelled my service and now they want me to pay a cancellation fee.

I strongly feel it is time to stand up to these companies and their cancellation fees. They can provide lousy service, or no service, and still get us to pay to leave. I will join in on any class action.

Company: Directv
Country: USA

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