Direct TV
Equipment Upgrade Extended Contract, Leading to Early Termination Fee

I cancelled my Direct TV account on 11/24 after 35 months of service only to be told by them I owed a $260.00 early cancellation fee. I had gotten a HD receiver to replace an existing receiver on 1-19 which according to them extended my contract an additional 24 months.
It is my word against theirs that this deplorable practice was explained to me or I had gone to their website to read the contract/agreement that states any additional receiver extends your contract.
Why would a company hold an existing consumer hostage for upgrading equipment?

Company: Direct TV
Country: USA
Phone: 18005315000
Site: directv.com

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