Direct TV
Dual DVR Faulty for Months and New Two-Year Term Imposed

I am not going to make a big long novel. The short story is that I wanted service with the Dual DVR, which can record two channels or watch one while recording another. Even though there was an extra charge each month for this service, it never worked for the first 6 months.

I called numerous times, and they finally charged me $75 to have a tech come out, only to find that the receiver was, in fact, faulty. They sent out a new receiver, the same model, etc. It worked fine after that.

After my initial 2-year agreement was up, I was moving to a location where DirecTV could not offer me telephone and internet along with the cable, so I called to cancel. Well, little did I know that when they replace faulty equipment, the customer is bound to another two-year agreement!

First, I was paying for a feature I did not receive, then $75 for the tech to confirm it was the box, and then an early cancellation fee! You cannot call to dispute, so they told me to write a letter to customer service, which never got back to me. Since I did not want my credit affected, I got stuck paying. I was a customer for 6 years, and that is how they let me go.

I asked customer service about a hypothetical situation: if someone's box malfunctioned in the 23rd month of a 24-month contract and they wanted it replaced for the last month, they would indeed be required to get another 2-year contract. Not fair at all if you ask me!

Company: Direct TV
Country: USA
State: Kentucky
City: Louisville
Address: P.O. Box 9001069

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